The Business Navigator Alliance of Southcentral and Southeastern Illinois is hosting a three-part webinar series on Business Resiliency. During this series we connected with local businesses to learn about the changes and pivots that were implemented during the pandemic.
The first webinar in the series focused on increased customer engagement through exceptional customer service.
Directors from Effingham Performance Center, the Marshall Gaslight Art Colony and Paris Center of the Fine Arts shared how exceptional customer service played a critical role in maintaining engagement during the pandemic and its ever-increasing importance overall.
Customer Service Expert and Trainer Dawn Mushill shared best customer services practices.