Webinar Series

Local Business Resilience 

The Business Navigator Alliance of Southcentral and Southeastern Illinois is hosting a three-part webinar series on Business Resiliency. During this series we will connect with local businesses to learn about the changes and pivots that were implemented during the pandemic. 

The first webinar in the series focuses on increased customer engagement through exceptional customer service.  

Directors from Effingham Performance Center, the Marshall Gaslight Art Colony and Paris Center of the Fine Arts will share how exceptional customer service played a critical role in maintaining engagement during the pandemic and its ever-increasing importance overall.

Customer Service Expert and Trainer Dawn Mushill will also share best customer services practices. 

This free webinar is Thursday, July 28 at 2 p.m. 

See recording here

Materials shared:

Presentation Slides

Action Plans

Local Apprenticeships

Thursday, June 30 @ 10:30 a.m.

The sixth webinar in the series will feature Nate Carlson, the new Apprenticeship Navigator serving southcentral and southeastern Illinois and Jamie Corda-Hadjaoui, Director of Workforce Development Investment for the Local Workforce Investment Area 23.

Attendees learned how Mr. Carlson works with local companies to establish apprenticeships.  He also detailed responsibilities and benefits of pre-apprenticeship, youth apprenticeship, and registered apprenticeship programs.  

Ms. Corda-Hadjaoui reviewed training assistance programs offered by the State through the Workforce Innovation & Opportunity Act (WIOA) and how they can work with apprenticeships.  Programs covered will include On-the-Job Training, Incumbent Worker Training, and Youth Work Experience.  

See the recording here


Regional Childcare Initiatives

Thursday, May 26 @ 10:30 a.m.

Hear from local business Stevens Industries as they prepare to launch on-site childcare services for their employees.  Jeff Andrews, President of Business of Childcare, will discuss the current state of childcare in our region and share how he helps communities act toward addressing challenges.  Matt Cekander, CPA, Doehring, Winders & Co. LLP will review potential childcare tax credits available to business and their employees.

See the recording here


Online Webinar – Housing Development

Thursday, Apr. 28 @ 10:30 a.m.

Learn about incentive programs offered through the Illinois Department of Commerce & Economic Opportunity and the Illinois Housing Development Authority. The Mayor of Paris, Illinois, and a representative from Laborer’s Home Development Corporation will give insights into their recent housing development projects.  

See the recording here


Apprenticeships Webinar 

Thursday, Mar. 31 @ 10:30 a.m.

Attendees learned more about Apprenticeship Navigator Service provided by Lake Land College, Apprenticeships 101 with a local employer’s experience, LIFT – Leaders Innovating for Tomorrow and ERCA – Effingham Regional Career Academy.

See the recording here 


Introduction to Illinois Small Business Development Centers (SBDC) and

Illinois Department of Commerce and Economic Opportunity (DCEO)

Thurs. Feb. 24 @ 2 p.m.

See the recording here


Panelists included: Don Elmore with Illinois Small Business Development Center at Champaign County EDC and Kala Lambert with DCEO.

Materials shared: SBDC Presentation Handout – 2.24.22 and DCEO Presentation Handout – 2.24.22

For further information:

Don Elmore, Director at Champaign County EDC

don@cusbdc.org or 217-378-8535

Mariel Huasanga, Director – International Trade Center, IL SBDC at Champaign County EDC

mariel@cusbdc.org or 217-378-8535

Partners of SBDC:

ITC – International Trade Center https://www.intracen.org/

SBA – Small Business Administration https://www.sba.gov/

DCEO – Illinois Department of Commerce and Economic Opportunity https://www.illinois.gov/dceo

PTAC – Procurement Technical Assistance Center https://www2.illinois.gov/dceo/SmallBizAssistance/BeginHere/Pages/PTAC.aspx

IL SBDC at Champaign County EDC www.cusbdc.org

Bridge Virtual Incubator www.bridgeincubator.com

Kala L. Lambert, Southeast Region Manager, Regional Economic Development

Illinois Department of Commerce & Economic Opportunity

203 East 3rd Street, Suite 2

Centralia, IL 62801

C:  (217) 836-8376


Illinois Department of Commerce and Economic Opportunity www.illinois.gov/dceo

Advantage Illinois

Edge Overview 

EZ Overview for Business

Illinois Apprenticeship Education Expense Tax Credit

Illinois Research & Development Tax Credit

LWIA 23 Service Menu

Access Capital for Your Business

Thurs. Jan. 27 @ 10:30 a.m.

See the recording here


Panelists included: Lora Bergfeld and John Vitale with the SBA Department at Midland States Bank, Mary Warren with the USDA Office of Rural Development and John Hill and Mark Schultz with Office of Business Development at the Illinois Department of Commerce and Economic Opportunity.

Materials shared included:  Small Business Presentation with Midland (slides), Small Business Association – Midland FlyerAdvantage Illinois Presentation (slides), Advantage Illinois FAME, Advantage Illinois – Approved Lenders 12.10.21, USDA RD Presentation (slides),

Further resources shared in the webinar:

SBA 7a

SBA 504

SBA Microloans

Service Corps of Retired Executives (SCORE)

Small Business Development Centers (SBDC)

Women’s Business Centers (WBC)

Veteran’s Business Outreach Center (VBOC)

Effingham Public Library

USDA RD Business Programs

Advantage Illinois


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